Clean Spaces • Happy Places

We understand that plans can change. To help us provide reliable service to all customers and manage our cleaning schedule fairly, please review the following policy.

Customers are asked to provide at least 24 hours' notice when canceling a scheduled cleaning appointment.

Cancellations made 24 hours or more before the appointment may be canceled or rescheduled without a cancellation fee.

Cancellations made less than 24 hours before the scheduled appointment may be subject to a cancellation fee of 50% of the scheduled service price.

Same-day cancellations may be charged 50% of the scheduled service price because the reserved appointment time may not be available to another customer.

If our cleaner arrives at the scheduled location and cannot enter the property or contact the customer within a reasonable amount of time, the appointment may be considered a no-show.

A no-show may be charged up to 100% of the scheduled service price.

Customers are responsible for providing accurate access instructions before the appointment.

Appointments may be rescheduled without a fee when at least 24 hours' notice is provided.

Requests made with less than 24 hours' notice may be treated as a late cancellation.

If access to the property is delayed, the cleaning time may need to be shortened to avoid affecting other scheduled customers. The original service price may still apply.

Occasionally, an appointment may need to be changed because of severe weather, illness, unsafe working conditions, emergencies, or circumstances beyond our control.

If Clo Cleaning Services needs to cancel an appointment, the customer will not be charged a cancellation fee, and we will make reasonable efforts to reschedule the service.

Cancellation fees may be waived for severe weather, emergencies, or other exceptional circumstances at the discretion of Clo Cleaning Services.

Please contact us as soon as possible:

Phone: 845-869-1881
Email: clo@clocservices.com

By scheduling a cleaning appointment with Clo Cleaning Services, the customer acknowledges and agrees to this cancellation and rescheduling policy.

845-869-1881
clo@clocservices.com
clocservices.com

Serving Albany and surrounding areas

Professional • Reliable • Detail-Oriented