Clean Spaces • Happy Places
This Service Agreement establishes the terms under which Clo Cleaning Services provides residential or commercial cleaning services to its customers.
By scheduling or accepting services, the customer agrees to the following terms.
Clo Cleaning Services will provide the cleaning services agreed upon at the time of booking or listed on the customer's quote or estimate.
Services may include:
Services not included in the original agreement may result in additional charges.
Quotes and estimates are based on information provided by the customer, including property size, condition, requested services, and expected cleaning time.
If the property's actual condition or requested work differs significantly from the information originally provided, Clo Cleaning Services may adjust the price.
Any significant additional charges will be discussed with the customer before additional work is performed.
Customers must provide safe and timely access to the property at the scheduled service time.
The customer should provide any necessary keys, entry codes, parking instructions, alarm information, or other access instructions before the appointment.
If the cleaner cannot access the property, a cancellation or no-show fee may apply.
Before the cleaning appointment, customers should:
Clo Cleaning Services is happy to work in homes with pets.
Customers are responsible for keeping pets safely secured when necessary to prevent injury, escape, interference with cleaning, or damage.
Unless otherwise agreed, Clo Cleaning Services may provide the standard supplies and equipment necessary to perform the scheduled cleaning.
Customers requesting specific products must notify us in advance.
Clo Cleaning Services is not responsible for damage resulting from defective customer-provided equipment or incorrect information concerning special surfaces or materials.
Payment is due according to the Clo Cleaning Services Payment Policy and the terms communicated at booking.
Unless otherwise agreed, payment is due upon completion of service.
Additional services requested by the customer may result in additional charges.
Customers should provide at least 24 hours' notice to cancel or reschedule an appointment.
Late cancellations, no-shows, or inability to access the property may result in fees according to the Clo Cleaning Services Cancellation & Rescheduling Policy.
We strive to provide high-quality cleaning services.
If a customer believes an area included in the agreed cleaning service was not properly completed, the customer should contact Clo Cleaning Services as soon as reasonably possible after the service.
When appropriate, we may return to address the affected area or offer another reasonable resolution.
Clo Cleaning Services takes reasonable care while working in customers' properties.
Any known damage, loose fixtures, fragile items, unstable furniture, or delicate surfaces should be disclosed before cleaning begins.
If a customer believes damage occurred during service, the customer should notify Clo Cleaning Services promptly and provide reasonable documentation when requested.
Any responsibility for damage will be evaluated based on the circumstances and applicable law.
Clo Cleaning Services is not responsible for damage resulting from normal wear, deterioration, improper installation, loose fixtures, previously damaged items, or other pre-existing conditions.
Clo Cleaning Services reserves the right to refuse or discontinue work when conditions present a reasonable health or safety risk.
Examples may include hazardous materials, dangerous animals, exposed needles, excessive biological waste, unsafe structures, pest infestations, or other hazardous conditions beyond normal household or commercial cleaning.
Cleaners are not required to move excessively heavy furniture, appliances, or other items that could reasonably create a risk of injury or property damage.
Specialty services not included in the agreed cleaning service require prior approval.
Arrival and completion times are estimates and may vary because of traffic, weather, the condition of previous jobs, or other circumstances.
Customers will be informed when a significant delay is expected whenever reasonably possible.
Clo Cleaning Services will not use identifiable photographs of a customer's private property for advertising or promotional purposes without the customer's permission.
Photos may be taken when reasonably necessary to document property conditions, completed work, or reported damage.
Customer contact information, access information, and other personal information will be used for legitimate business purposes related to providing and managing cleaning services.
Clo Cleaning Services will take reasonable steps to protect customer information.
Either the customer or Clo Cleaning Services may discontinue future cleaning services.
Clo Cleaning Services reserves the right to refuse future service because of nonpayment, unsafe conditions, inappropriate conduct, repeated access problems, or other reasonable business concerns.
Any outstanding balance remains payable.
By signing below or scheduling and accepting cleaning services after receiving these terms, the customer acknowledges that they have reviewed and agree to the applicable service, payment, and cancellation terms.
Customer Name: ______________________________________
Service Address: _____________________________________
Phone: ______________________________________________
Email: _______________________________________________
Customer Signature: __________________________________
Date: ______________________
Representative: ______________________________________
Signature: ___________________________________________
Date: ______________________
Phone: 845-869-1881
Email: clo@clocservices.com
Website: clocservices.com
Service Area: Albany and surrounding areas
Professional • Reliable • Detail-Oriented